Privacy Policy — How tekkabuj Protects Your Data

1 Information We Collect

tekkabuj collects personal information from you in several ways — directly when you register an account or contact our support team, automatically when you use our platform, and occasionally from third parties such as payment processors and identity verification services. We collect only the minimum data necessary to provide our services, meet our legal obligations, and maintain the safety and integrity of the platform.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact customer support, or participate in a promotion on tekkabuj, you may provide us with the following categories of personal data:

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport number	Registration & KYC verification
Contact Data	Email address, mobile phone number, residential address	Registration & account updates
Financial Data	bKash / Nagad / Rocket account number, Visa/Mastercard last 4 digits, transaction history	Deposits, withdrawals, KYC
Verification Documents	National ID scan, utility bill, selfie photograph	KYC verification process
Communications Data	Support chat logs, email correspondence, complaint records	Customer support interactions

1.2 Information Collected Automatically

When you access or interact with tekkabuj, our servers and analytics systems automatically collect certain technical data about your device and usage patterns. This data is collected to ensure the platform functions correctly, to detect fraudulent activity, and to improve the overall user experience for players in Bangladesh and beyond.

• Device & technical data: IP address, device type, operating system version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited, games played, betting history, session duration, click patterns, search queries entered within the platform.
• Location data: General geographic location inferred from IP address. We do not collect precise GPS location data unless explicitly permitted by your device settings.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics cookies. See Section 4 for full details on our cookie practices.

1.3 Information from Third Parties

tekkabuj may receive personal information about you from trusted third-party sources in limited circumstances, including: identity verification service providers (used to authenticate your KYC documents), payment processors (confirmation of transaction success or failure from bKash, Nagad, Rocket, and card networks), and fraud prevention partners (risk signals and fraud flags to protect your account from unauthorised access).

2 How We Use Your Data

tekkabuj processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table sets out the primary purposes for which we process personal data and the legal basis for each:

Purpose	Legal Basis
Creating and managing your tekkabuj account	Performance of contract
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard	Performance of contract
Verifying your identity and age (KYC / 18+ compliance)	Legal obligation
Detecting and preventing fraud, money laundering, and multi-accounting	Legitimate interest / Legal obligation
Sending transactional communications (deposit confirmations, withdrawal updates, security alerts)	Performance of contract
Sending promotional communications about bonuses and offers (where you have not opted out)	Legitimate interest / Consent
Analysing platform usage to improve tekkabuj's services	Legitimate interest
Enforcing responsible gaming measures including deposit limits and self-exclusion	Legal obligation / Legitimate interest
Maintaining records for legal, regulatory, and audit purposes	Legal obligation

3 Data Sharing & Third Parties

tekkabuj does not sell, rent, or otherwise trade your personal data to unrelated third parties for commercial gain. We share your personal information only with carefully selected partners and service providers where strictly necessary to deliver our platform's services, and only under binding confidentiality and data protection agreements. The categories of third parties with whom tekkabuj may share your data are as follows:

3.1 Payment Processors

To facilitate deposits and withdrawals in BDT, tekkabuj shares transaction data with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card network processors for Visa and Mastercard. These providers receive only the data necessary to execute and verify your specific transaction. They are not authorised to use your data for any other purpose.

3.2 Identity Verification Partners

As part of our Know Your Customer (KYC) process, tekkabuj works with third-party identity verification providers. Your identity documents and biometric data (where provided) are shared with these providers solely for the purpose of verifying your identity and age. These partners are bound by strict confidentiality obligations and data protection standards.

3.3 Game Providers

Games on tekkabuj are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable you to play these games, tekkabuj shares a player session token and your account identifier with the relevant game provider. Game providers do not receive your full personal profile, payment details, or identity documents.

3.4 Legal Disclosure

tekkabuj may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of tekkabuj, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.

4 Cookies & Tracking Technologies

tekkabuj uses cookies and similar tracking technologies on its website to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by a website you visit. Cookies allow us to recognise your browser, remember your preferences, keep your session active while you are logged in, and understand how visitors use the platform so we can continue to improve it.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login authentication, security tokens. These cookies are essential for the platform to function and cannot be disabled.	Session
Functional	Remembering your language preference, display settings, and last-visited game category to improve your experience on return visits.	Up to 12 months
Analytics	Collecting aggregated, anonymised data about how pages are used, which games are most popular, and where players encounter difficulties — used solely to improve tekkabuj.	Up to 24 months
Fraud Prevention	Device fingerprinting and session integrity checks to protect your account against unauthorised access and detect multi-accounting or bot activity.	Up to 12 months

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to tekkabuj or using core platform features, as these cookies are essential to the service. Disabling functional or analytics cookies will not affect your ability to place bets or play games, though your experience may be less personalised.

Instructions for managing cookies in the most common browsers used by tekkabuj players in Bangladesh are available through your browser's official help documentation. If you need assistance, our support team is available 24/7 via live chat.

5 Data Security & Storage

tekkabuj takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

• TLS/SSL Encryption: All data transmitted between your device and tekkabuj's servers is encrypted using Transport Layer Security (TLS). The padlock icon in your browser confirms that your connection is secure at all times.
• Data-at-rest encryption: Personal data, KYC documents, and financial records stored on tekkabuj's servers are encrypted using AES-256 encryption, the same standard used by major international financial institutions.
• Access controls: Access to personal data is strictly limited to tekkabuj personnel who require it to perform their specific job function. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Payment security: Full bKash, Nagad, and card numbers are never stored on tekkabuj's servers. Payment credentials are tokenised by the relevant payment processor and only a secure reference token is retained by tekkabuj.
• Intrusion detection: tekkabuj operates continuous automated monitoring systems to detect and respond to suspicious access patterns, brute-force login attempts, and other potential security incidents in real time.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, tekkabuj will notify affected users without undue delay and take immediate steps to contain the breach and mitigate its impact.

6 Your Privacy Rights

As a tekkabuj account holder, you have meaningful rights over your personal data. tekkabuj respects these rights and will respond to any valid request within a reasonable timeframe, typically within 30 days of receipt. The following rights are available to all tekkabuj players:

• Right of Access: You have the right to request a copy of all personal data that tekkabuj holds about you. We will provide this in a clear, structured format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details directly through your account settings panel, or contact support for more significant corrections.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected. Please note that we are legally required to retain certain data (such as transaction records and KYC documentation) for specific periods regardless of a deletion request. See Section 7 for retention periods.
• Right to Restrict Processing: In certain circumstances, you may ask tekkabuj to temporarily stop processing your personal data while a dispute or query is being resolved, without requiring full deletion of the data.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that tekkabuj provide your personal data in a machine-readable format so that you can transfer it to another service.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though tekkabuj may be required to demonstrate compelling grounds for continuing such processing.
• Right to Withdraw Consent: Where tekkabuj processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact our Data Privacy team by emailing support@tekkabuj with the subject line "Privacy Rights Request" and a clear description of your request. We may ask you to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party.

7 Data Retention Policy

tekkabuj retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, fraud prevention
KYC / identity verification documents	Duration of account + 5 years after closure	Anti-money laundering compliance
Transaction records (deposits, withdrawals, bets)	7 years from transaction date	Financial record-keeping requirements
Customer support communications	3 years from last interaction	Service quality, dispute resolution
Self-exclusion records	Duration of exclusion + 5 years	Responsible gaming compliance
Marketing preferences and opt-out records	Duration of account + 3 years	Consent management compliance
Analytics and usage data (anonymised)	Up to 24 months (rolling)	Platform improvement

When the applicable retention period expires, tekkabuj will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8 Changes to This Policy

tekkabuj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered users by posting a prominent notice on the tekkabuj platform and, where practically possible, by sending an email notification to the address associated with your account.

The updated Privacy Policy will take effect from the date indicated in the "Last Updated" field at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how tekkabuj is protecting your information. Your continued use of the tekkabuj platform following the posting of any changes constitutes your acknowledgement of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to tekkabuj's data processing practices, please do not hesitate to reach out to our support team. We are committed to resolving all privacy queries promptly and transparently.