Responsible Gaming at tekkabuj

1 Our Commitment to Responsible Gaming

tekkabuj believes that gambling is a legitimate form of entertainment that millions of people in Bangladesh and around the world enjoy safely every day. However, we also recognise that for a small percentage of players, gambling can become problematic and cause real harm. Our Responsible Gaming programme exists to provide every player with the information, tools, and support they need to ensure their experience on tekkabuj remains positive, controlled, and enjoyable.

Responsible gaming is not just a legal checkbox for tekkabuj — it is a core operational priority. We invest in player protection technology, train our support staff to identify and assist players showing signs of problem gambling, and actively promote a culture in which seeking help is encouraged and never stigmatised. We believe that a player who gambles responsibly is a player who can enjoy tekkabuj for years to come.

This page sets out tekkabuj's full responsible gaming framework, including the practical tools available to all registered players, the steps we take to prevent underage gambling, the signs of problem gambling to watch for, and how to access help if you or someone you know is struggling.

2 Age Restriction — 18+ Only

tekkabuj operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or place any bet on the tekkabuj platform. This policy applies to all players regardless of the game type — whether you are betting on cricket, playing slots, or participating in live casino tables.

Age verification is a mandatory part of the tekkabuj registration and KYC process. All players are required to submit valid government-issued identity documentation — such as a National Identity Card (NID), passport, or birth certificate — to confirm that they meet the 18+ requirement before their account is fully activated and before any withdrawal can be processed.

What tekkabuj Does to Prevent Underage Gambling

• Mandatory age declaration during account registration, with clear 18+ labelling throughout the platform.
• KYC identity verification required before account activation, deposit processing, and withdrawal approval.
• Automated flag system that places accounts on temporary hold if submitted identity documents indicate a player may be under 18, pending manual review.
• Immediate permanent account closure and full refund of any deposited funds if a player is found to be under 18 at any point.
• Regular audits of accounts flagged for behavioural patterns associated with underage users.

3 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — occurs when a person's gambling behaviour becomes compulsive, uncontrollable, or harmful. It can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the most important step toward getting help. tekkabuj encourages all players to honestly assess their gambling behaviour on a regular basis.

Common Warning Signs

Ask yourself the following questions honestly. If you answer "yes" to two or more of these, consider reaching out to our support team or taking a break from gambling:

4 Player Protection Tools

tekkabuj provides a comprehensive suite of player protection tools that every registered account holder can access and activate at any time, free of charge, without needing to give any reason. These tools are designed to give you direct, immediate control over your gambling activity and to make it as easy as possible to stay within the boundaries you set for yourself.

5 Self-Exclusion Programme

Self-exclusion is tekkabuj's most powerful player protection tool. It is designed for players who recognise that they need a significant break from gambling and want a firm, enforceable boundary — not just a reminder. When you self-exclude from tekkabuj, your account is immediately and completely locked. You will not be able to log in, make deposits, place bets, or receive any promotional communications for the entire duration of your exclusion period.

Available Self-Exclusion Periods

• 30 Days: A short-term exclusion for players who need a meaningful break but anticipate returning to recreational play.
• 3 Months: A medium-term exclusion suitable for players who want a longer recovery period.
• 6 Months: An extended exclusion for players experiencing more significant difficulties.
• 12 Months: A full-year exclusion for players who need substantial time away from gambling.
• Permanent (Indefinite): A permanent exclusion for players who wish to stop gambling at tekkabuj entirely and indefinitely. This exclusion cannot be lifted upon request — it is designed to be a final, irrevocable decision.

What Happens During Self-Exclusion

• Your account is immediately locked and you cannot log in under any circumstances.
• All pending promotional emails, SMS messages, and push notifications are permanently cancelled.
• Your account details are flagged in our system to prevent re-registration using the same identity documents or contact details.
• Any funds remaining in your account balance at the time of exclusion will be returned to you via your registered bKash, Nagad, or Rocket account within 3–5 business days.
• Your account data is retained in accordance with tekkabuj's Privacy Policy and applicable data retention obligations — it is not deleted, so that we can enforce the exclusion and prevent re-registration.

6 Deposit & Spending Limits

tekkabuj encourages all players to set deposit and spending limits as a standard part of responsible account management — not just when gambling becomes a problem. Setting a limit before you start playing is one of the most effective ways to ensure that gambling remains a form of entertainment rather than a financial risk. All limits are applied instantly and enforced automatically by our platform systems.

Types of Financial Limits Available

• Daily Deposit Limit: The maximum amount (in BDT) you can deposit to your tekkabuj account within any 24-hour period, measured from midnight BST (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum amount you can deposit within any rolling 7-day period. Useful for players who prefer to think in weekly rather than daily budgets.
• Monthly Deposit Limit: The maximum amount you can deposit within a calendar month. Ideal for players who budget on a monthly basis and want to align their gambling spend with their income cycle.
• Loss Limit: A cap on the total net losses you can incur over a defined period. When this limit is reached, no further bets will be accepted until the period resets or you modify the limit with the required waiting period.
• Wager Limit: A cap on the total value of bets you can place within a defined period, regardless of whether those bets result in wins or losses. Useful for controlling your overall betting volume.

Limit Reduction vs. Limit Increase Rules

Reducing a limit takes effect immediately — we apply reductions without delay because they always represent a move toward greater protection. Increasing a limit, or removing a limit entirely, requires a mandatory 24-hour cooling-off period before the change takes effect. This delay is intentional: it gives you time to reconsider whether the increase reflects a genuine, considered decision or an impulsive response to a recent loss.

7 Time-Out & Cool-Off Periods

A time-out is a short to medium-term suspension of your tekkabuj account that gives you a structured break from gambling without committing to a full self-exclusion. Time-outs are ideal for players who feel they are spending more time on the platform than they intended, or who simply want to step back and reassess their habits without permanently closing their account.

During a time-out period, your tekkabuj account is completely suspended. You cannot log in, make deposits, or place any bets. All marketing communications are paused for the duration of the time-out. Your account balance is held securely and will be available to you in full when the time-out period expires — or immediately upon request if you decide to proceed to full self-exclusion instead.

Available Time-Out Durations

• 24 Hours: A one-day break. Ideal if you have been playing for an extended session and want to enforce a mandatory pause.
• 48 Hours: A two-day break for a slightly longer cooling-off period over a weekend or public holiday.
• 7 Days: A one-week break. Recommended for players who notice they are logging in more frequently than they intended.
• 30 Days: A full-month break. Suitable for players who feel their gambling is consuming too much of their monthly budget or leisure time, but who are not ready for long-term self-exclusion.

8 Help & Support Resources

If you are concerned about your gambling behaviour, or if someone you know may be struggling with problem gambling, tekkabuj strongly encourages you to reach out for help. Seeking support is a sign of strength, and our team is trained to respond with empathy, confidentiality, and practical assistance. You do not need to be in crisis to ask for help — even a small concern is worth raising early.

tekkabuj's responsible gaming support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day. Our support agents are trained specifically in responsible gambling assistance and can help you activate any player protection tool, initiate self-exclusion, arrange a refund of your balance, or simply talk through your concerns in confidence.